Customer Care

At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. We are committed to putting our customers first every time, every day, everywhere. If for any reason you feel we have fallen short in our customer service delivery, please let us know and our team will endeavour to put the situation right for you. To support with this, we have a comprehensive process for handling any concerns you may have.

If you are unhappy with your vehicle or the service you have received from us, please contact our bravoauto Customer Relations Team who will be best placed to address your issue in the first instance. 

The team will investigate your concern thoroughly, and all complaints will be handled fairly and within a timely manner and we will always endeavour to resolve any concerns to your satisfaction.
 
You can get in touch with the Customer Relations Team via:
 

  • Telephone General 1800 330 733 (Monday to Sunday 8.30am - 8.00pm AEST)
  • Post Customer Relations Team, Level 3, 4 Burbank Place, Norwest NSW 2153
  • Email
  • Website 


Thank you for providing us with an opportunity to resolve any concerns or issues you may have. Our teams are fully committed to providing you with the best customer experience throughout your vehicle purchase and ownership. 

We'll listen carefully to your concern and ask for any information we need. We will speak to you and our team to investigate how this happened and we will work with you to agree an action plan. Once we have fully investigated your concern, we will let you know the outcome of your complaint.

We aim to resolve all complaints within 5 working days. For those complaints that are more complex, issues that require legal assistance or of a regulatory nature, we will work to resolve within 8 weeks.

On the few occasions where we are unable to resolve the issue between us, and you are still not satisfied with our response / resolution, you can make a complaint to your relevant state or territory fair trading office for further advice/ assistance. 
 
You can find their contact details in our Customer Complaints Policy.

Everything you expect and more

^Warranty is valid for vehicles up to 10 years old or 160,000 km, whichever occurs first, refer to the bravoauto warranty booklet.